Fix it
Sign-ups aren't reaching my list
With Double opt-in on, people join only once they click the link in their confirmation email. Spam protection can also turn a sign-up away. The form's Settings tab shows both.
A sign-up form adds people to its list, and keeps bots out on the way. When people seem to be missing, it's almost always one of the settings below.
Open the form's settings
Open Forms, then the form.
Open its Settings tab. Spam protection is under Spam protection.
Check what it's set to
| Setting | What to check |
|---|---|
| Adds people to | The list every sign-up joins. Is it the list you're looking at? |
| Double opt-in | When it's on, people join only after they click the link in their confirmation email. Until then they see Almost there — check your inbox to confirm your subscription. |
| Websites allowed to use this form | When it lists any, a sign-up from a website that isn't on it is refused. Add every website the form is on. |
| Fastest a person can submit (seconds) | Anyone faster is treated as a bot: they're told it worked, and nothing is saved. It's 2 seconds unless you change it. |
| The sign-ups each visitor can make per hour and per day, and per day in total | Past these, people see Too many submissions, try again later. |
Addresses that are turned away
A throwaway address, a shared inbox like info@, or a common typo of a big provider's name is refused with This email address cannot be used.
In the list, but not mailed yet
Every new address is checked before it's ever mailed, like any list you upload. Someone who has just joined may wait a moment for their check.
How it works: How a sign-up form fills your list.
Related
- How a sign-up form fills your listA sign-up form on your website adds people to one list, keeps bots and throwaway addresses out, and has every new address checked before it's ever mailed.How it works
- Collect sign-ups with a formOpen Forms, press New signup form, choose Embedded and the list sign-ups join, press Create Form, then copy the code from Embed and paste it into your website.Step by step · 14 steps
- Why fewer people get my campaign than I uploadedDuplicates and broken addresses are left out as a list comes in, and an address that fails its check, bounced or unsubscribed is never mailed. The list's Clean tab shows each one, and why.Fix it