Skip to content

Step by step · 13 steps

Upload and clean your list

Make a list, upload your contacts as a CSV, check the columns and confirm consent. Every address is cleaned on the way in, then checked with its own mail server.

Watch it: Upload and clean your list · 1:36

Old lists are full of dead and mistyped addresses. Send to them and inbox providers start treating all of your mail as suspect. So every address you upload is cleaned on the way in, then checked with its own mail server, before a single email goes out.

You'll need your contacts in a spreadsheet saved as a CSV file. Any spreadsheet program or old email system can save one.

Make the list

  1. Open Lists from the menu.

    The Lists pageThe Lists page
  2. Press New List.

    The New List buttonThe New List button
  3. Give it a name you'll recognise.

    Naming the new listNaming the new list
  4. Press Create List.

    The Create List buttonThe Create List button

Upload your contacts

  1. Choose your CSV file.

    Choosing the file to uploadChoosing the file to upload
  2. Before anything is saved, broken addresses are dropped, duplicates are removed and names are tidied up. Press Continue to mapping.

    What was cleaned before anything was savedWhat was cleaned before anything was saved
  3. Check the columns. They're matched for you: email, first name and last name.

    The file's columns, matchedThe file's columns, matched
  4. Tick to confirm that everyone on the list asked to hear from you.

    Confirming consentConfirming consent
  5. Press Import.

    The Import buttonThe Import button
Important

Bought or scraped lists aren't allowed. They're the fastest way to the spam folder, for you and for everyone sending with you.

See what was cleaned

  1. The import finishes in seconds and shows what happened: how many rows came in, how many were imported, and how many duplicates and broken addresses were left out.

    The import's resultThe import's result
  2. Every import is kept on the list, so you can always see what came in, and when.

    The list's import historyThe list's import history
  3. Then every address is checked with its own mail server. The ones that fail are never mailed.

    The list after its addresses were checkedThe list after its addresses were checked
  4. What's left are the people your campaigns will reach.

    The addresses ready to sendThe addresses ready to send
Tip

You don't need to clean a list before you upload it. Upload it as it is: the dropping, the checking and the counting are done for you.

Next in Lists and contactsHandle unsubscribes

Related

Can't find what you need?