Lists and contacts
Upload a list, see how every address was cleaned, and handle unsubscribes.
10 articles
- Upload and clean your listMake a list, upload your contacts as a CSV, check the columns and confirm consent. Every address is cleaned on the way in, then checked with its own mail server.Step by step · 13 steps
- Handle unsubscribesThe unsubscribe link in every email takes people off for you. When someone asks you directly, open Unsubscribes, type their address and press Unsubscribe All Lists.Step by step · 4 steps
- Why every list is cleanedBefore anything sends, every address is checked, so only real, working addresses are mailed and typos, dead mailboxes, unsubscribes and spam reports are kept out.How it works
- What probing isSome mail servers say yes to every address, so for those a real one-line email checks the mailbox: delivered means it's real, and a bounce keeps it out.How it works
- Unsubscribes, honoured everywhereEvery email has an easy way out: an unsubscribe stops that brand's mail on every list, a spam report stops everything, and both are checked before every email.How it works
- My file won't uploadA list comes in as a .csv or .txt file of up to 50,000 rows and 50 MB, with a header row and an email column. Here's what each message means, and the fix.Fix it
- Why fewer people get my campaign than I uploadedDuplicates and broken addresses are left out as a list comes in, and an address that fails its check, bounced or unsubscribed is never mailed. The list's Clean tab shows each one, and why.Fix it
- Can I upload a list I bought?No. Everyone on a list must have asked to hear from you, and you confirm that as you upload it. Bought or scraped lists aren't allowed.Question
- Can I bring my contacts from another email platform?Yes. Export them as a CSV from your old platform and upload it to a list. Keep its status column, and anyone it marks unsubscribed, bounced or invalid stays off that list.Question
- Will someone who unsubscribed get my emails again?No. Every unsubscribe is checked before each email goes out, so someone who left a brand gets nothing more from it, on any list.Question