Question
Does a reply stop someone's sequence?
No. A sequence ends when its emails run out. To pause or stop someone's, open their conversation in your inbox and press Pause or Stop.
No. A sequence ends when its emails run out, whatever someone writes back.
A reply can move someone into a sequence that a reply starts for that campaign. It never stops the one they're in.
Pause or stop it yourself
Open Inbox, then their conversation.
Beside it, under Sequences, press Pause or Stop. Resume picks it up again.
Good to know
If someone unsubscribes, their sequence ends, and nothing more is sent.
How sequences run: Sequences, one person at a time.
Related
- Sequences, one person at a timeA sequence sends designed emails, in order, to one person at a time after they act on a campaign you sent them, never in bulk, and ends when its emails run out.How it works
- What starts a sequenceA sequence starts only on one person's own action on a campaign you name and sent them (a click in it, its landing page form or a reply), never on a list, a date, a score or an open.How it works
- One inbox for every replyReplies to your campaigns and follow-ups, and every form filled in, come to one inbox, filed by business and campaign, beside the person who wrote them.How it works