How it works
One inbox for every reply
Replies to your campaigns and follow-ups, and every form filled in, come to one inbox, filed by business and campaign, beside the person who wrote them.
When people reply to your campaigns, the replies come back to one inbox. Each one is filed under the right business and campaign, and sits beside the person who wrote it. So you answer with everything you know about them in view.
Where a reply goes
- Replies to your campaigns and your follow-ups come here, and so does every form filled in.
- The address each reply goes to carries its campaign, so it's filed under the right business and campaign.
- Mail from anyone you never wrote to is never shown here.
The person who wrote it
Open a conversation, and the person who wrote it is right beside it.
| Section | What it shows |
|---|---|
| About | Who they are, their company, and their clicks, opens, forms and replies |
| Campaigns | What they did on each of your campaigns |
| Sequences | Any sequence they're in, with Pause, Resume and Stop |
| Tasks | What to do next |
Find your way round
Open Inbox. On the left are your businesses. Under each one, its campaigns, pages and forms appear as conversations arrive.
Choose what to see: To answer, All open, Starred, Snoozed, Passed on, Done, Auto-replies or Spam. Forms appears when there are form conversations.
Choose a conversation. It opens here, ready to answer.
Press r to answer the conversation that's open.
To answer your first reply, step by step, follow Answer replies in your inbox.
Why it works this way
- Only people you wrote to reach this inbox.
- A reply never stops a sequence: it ends when its emails run out.
- So if someone needs a pause, pause or stop their sequence yourself, right from their conversation. Sequences, one person at a time explains how they run.
Related
- Answer replies in your inboxOpen Inbox: replies and form fills are sorted by the campaign, page or form they came from, To answer shows who's waiting on you, and Leads and Tasks keep the follow-up.Step by step · 15 steps
- Your email signatureA signature puts your details and your brand together in one of ten designs, signs your inbox replies and sequence emails by default, and copies into your own mail app.How it works
- Sequences, one person at a timeA sequence sends designed emails, in order, to one person at a time after they act on a campaign you sent them, never in bulk, and ends when its emails run out.How it works
- From a click to a leadWhen someone from your campaign fills in your landing page's form, they become a warm lead linked to that campaign, and their entry lands in your inbox to answer.How it works