Fix it

My campaign won't launch

When a launch is refused, nothing is sent and the message says why. Find the message here, do the one thing it needs, then launch again.

A campaign is checked one last time as it launches. If anything would stop it reaching people, the launch is refused, nothing is sent, and a message says what to fix. Find yours below.

Tip

Before you launch, the Review step lists anything left to fix, each with a button that takes you there.

The reply-to address

The message says	What to do
This campaign has no reply-to address yet.	Add one under Sender in the campaign, verify it, then launch.
Your reply-to address … isn't verified yet.	Open Verified emails, press Resend beside the address, and click the link in the email that arrives. Then launch.
We could not confirm your reply-to address right now.	Nothing is wrong with the campaign. Try again in a moment.

Verifying takes one click: Verify your reply-to address.

Your sending domains

The message says	What to do
At least 4 verified sending domains are required to send a campaign.	Add domains until four are fully verified: Find and add sending domains.
… already in use by another active campaign.	A sending domain carries one live campaign at a time. Choose other domains in the Delivery step.

Your landing page

The message says	What to do
Your landing page is empty.	Write the page and save it, then launch.
Your landing page is unpublished, archived or paused.	A send never puts back a page that was taken down. Make the page live again, then launch.
… links can't open the page.	A link in one of the emails points at a page that can't open. Fix or remove it, then launch.
Your landing page needs 4 ready domains.	The page is shown on every domain the campaign sends from. Wait until your newest domains are set up, or add more.
… chosen domains can't show your landing page.	Swap those domains for ones that are ready.
Your landing page couldn't go live. Try again.	Nothing was sent. Try again.
Your landing page is live. Try sending again.	The page is live and nothing was sent. Press send again.

Who it goes to

The message says	What to do
The segment this campaign was set to send to no longer exists.	Choose who gets it again in the Recipients step.
A filter isn't finished	Finish the filter, or remove it. An unfinished filter is refused rather than ignored, so no one gets mail they shouldn't.
Recipient list has no active subscribers	No one on the list can be sent to yet. Choose another list, or upload contacts: Upload and clean your list.

Your account

The message says	What to do
This campaign was submitted to an account admin for approval before sending.	An admin on your account approves it, and then it can go.
Viewers have read-only access.	A viewer reads reports only. Ask an admin on your account to change your role.
Managed customers can view reports only.	Your campaigns are sent for you by Six and Two. Ask them to send this one.
Subscribe to send.	Sending needs a plan: Choose or change your plan.
Your subscription is paused.	Update your card in Billing, then launch.
Your account has a balance due.	Clear the balance in Billing, then launch.
This campaign has already been sent.	Open its report and press Resend. That makes a new campaign with its own report: Can I send a campaign again?

Good to know

None of these ever stops mail already on its way. Running and scheduled campaigns carry on.

Next in CampaignsMy campaign paused itself

The reply-to address

Your sending domains

Your landing page

Who it goes to

Your account

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